ExxonMobil Australia Pty Ltd has a number of affiliates, many with names that
include ExxonMobil, Exxon, Esso, Mobil and Ampolex. For convenience and
simplicity in this policy, those terms and the terms corporation, company,
our, we and its are sometimes used as abbreviated references to specific
affiliates or affiliate groups. This policy applies to those affiliates or
affiliate groups which are incorporated in Australia or run a business which
has operations in Australia and collects or holds personal information either
in Australia or an external territory or collects personal information of
individuals who are Australian citizens.
Your Privacy
Your privacy is important and we want you to understand our practices with
respect to gathering personal information and with respect to the uses we make
of personal information.
Privacy deals with personal information, that is, information that could
identify a specific individual or entity such as names, addresses, email
addresses and telephone numbers. If, for example, you complete an order form,
enter a contest, enter into an agreement or arrangement with us, or submit
other information to us, you may provide us with personal information.
Information about you may also be provided to us by someone else. We may
collect and use that personal information to provide you with products or
services, to bill you for products and services you request, to market product
and services which we think may be of interest to you, or to communicate with
you for other purposes.
In the event we do collect personal information from you the following
describes the standards we apply in handling that information.
National Privacy Principles
This privacy policy is compliant with the Privacy Act 1988 (Cth), its National
Privacy Principles and other applicable legislation incorporating privacy
provisions. In applying the National Privacy Principles we seek to protect an
individual's privacy by ensuring that the handling of personal information by
us is always fair.
Use and Disclosure of your Personal Information
At or before the time we collect personal information from you or about you or
as soon as practicable after, we will take reasonable steps to ensure that you
are made aware of:
-
the purpose for which the information is collected and the consequences (if
any) of not collecting it;
-
in general terms any parties to which the information may be disclosed; and
-
if applicable, any law requiring the collection will be identified.
However, in many cases our intentions with respect to the information will be
apparent from the circumstances of the collection, in which case no additional
steps to inform you of those intentions will be necessary.
We do not collect or use personal information for any purpose other than that
for which it was collected or a purpose related to the same. If we wish to use
your personal information for a new purpose unrelated to the purpose of
collection, we offer you the means to consent to this new purpose.
We do not generally collect sensitive information. If the personal information
concerned is sensitive information then its collection, use or disclosure by
us is conditional upon your consent. This includes information about your race
or ethnic origin, politics, religious or philosophical beliefs, membership of
a professional or trade association or union, sexual preferences or practices,
health or a criminal record.
Where you have provided personal information to us for a purpose we will
assume that you have consented to the collection, use and any disclosure of
that information necessary to fulfill that purpose, unless you tell us
otherwise.
As related bodies corporate, affiliates of ExxonMobil Australia Pty Ltd often
disclose personal information to each other.
Where we wish to disclose your personal information to a third party for
purposes that are different from and unrelated to those for which it was
collected, we offer you the opportunity to consent to disclosure.
Should the disclosure or transfer of your personal information be to an
affiliate or third party in a foreign country then the disclosure will only
occur:
-
where we believe or we have taken measures to ensure that the information will
be subject to principles similar to the National Privacy Principles; or
-
upon your consent; or
-
for the performance of a contract with you, or necessary for the conclusion of
a contract in your interest; or
-
where the disclosure is for your benefit and although it is impracticable to
obtain your consent we believe you would be likely to consent to the
disclosure.
We ensure that your personal information will not be otherwise disclosed
without your consent except if necessary to prevent a threat to life or
health, required by law or other regulations, reasonably necessary to enforce
a law or necessary to investigate suspected unlawful activity.
Opt-Out
We will provide an opt-out opportunity with direct marketing offers.
Security of your Personal Information
We have implemented security policies, rules and technical measures to protect
the personal information that we have under our control from:
-
unauthorised access
-
improper use or disclosure
-
unauthorised modification
-
unlawful destruction or accidental loss.
All our employees and contractors, who have access to, and are associated with
the processing of personal information, are obliged to respect the
confidentiality of our records.
Quality of your Personal Information
We take reasonable steps to ensure that your personal information is accurate,
complete and up-to-date whenever we collect or use it.
Queries, Accessing Records and Complaints
If you wish to access the personal information we may hold about you, contact
us by telephone on 1800 631 296. Our customer service centre will help you
with your request.
We will aim to provide you with a readable copy of the personal information we
keep about you, within a reasonable time following the receipt of your
request. We will endeavour to provide the information without any charge.
However, we reserve the right to charge in exceptional circumstances; such
circumstances could be where the information has to be retrieved from
archives, or a large quantity has been requested. Such charges will represent
actual costs of providing the information to you; we will not profit from your
request.
You may need to put your request in writing and we will often require proof of
your identity before providing the information.
Access to your personal information held by us is generally available.
However, there may be reasons why we are unable to comply with your request
for access, in which event you will be advised of those reasons.
We allow you to challenge the personal information we hold about you. If it is
established that the information is not accurate, complete and up-to-date, we
will take reasonable steps to correct the information. If we disagree with a
claim that personal information held by us is not accurate, complete and
up-to-date you may have us attach an appropriate statement in this respect to
the record.
If you have any query on how your personal information is collected or used or
are otherwise concerned about the treatment of personal information we may
hold about you, details of your query or complaint can be provided to our
customer service centre by telephone on 1800 129 353. We have a formal
procedure for dealing with complaints and our customer service centre may ask
you to put your complaint in writing. We want to hear from you if you have a
complaint, as your privacy is important to us.
Changes to this Statement
This policy was adopted on 21 December 2001. We reserve the right to change
this policy as necessary. Any changes to this policy will be updated on this
website, so please visit the website periodically to ensure that you have our
most current policy.
Employee Records
This policy is not intended to cover employee records, namely records of
personal information relating to the employment of an employee of those
affiliates or affiliate groups.
HOW WE OFTEN COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
A collection of your personal information will often occur when contacting us
by telephone or in person or by sending us correspondence or on visiting our
web sites. Information about you may also be obtained from third parties, for
example:
-
service providers or suppliers who collect information on our behalf and who
market our products and services including service station dealers and
distributors;
-
market research companies contracted by us to obtain information so that we
may improve and market our products and services.
Some of the personal information we collect is essential for us to be able to
process a transaction. Other types of information we collect helps us market
our products or services. We generally collect your personal information for
the following purposes:
-
to process the provision of our services or products and other transactions;
and
-
conduct marketing activities and market research.
Although infrequent, we also collect personal information to liaise with
communities in which we operate or to respond to requests for sponsorship or
requests concerning initiatives we already sponsor.
We may disclose personal information to third parties for the purpose for
which the personal information was collected or for a related purpose, for
example, to our contractors to whom we contract out the provision of certain
services or other independent parties who market and supply our products such
as service station dealers and distributors. Our community liaison may include
providing comment to representative, media or other organisations on issues
concerning us; such comment may include personal information.
We may also engage third parties to perform services for us which involves the
handling of personal information we hold, for example:
-
to assist with obtaining payment from creditors;
-
to provide associated support services such as freight, catering, cleaning or
security;
-
to conduct market research or marketing, including promotions and competitions;
-
to process and/or operate some sales functions;
-
to operate call centres;
-
to provide electronic funds transfer services, credit card account processing
and related services; and
-
to handle and process mail, email, application forms, telephone enquiries and
other correspondence.
| 
