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Community relations

As part of any proposed project activity, we seek to engage with stakeholders in local communities on a regular basis to share information and identify any issues or concerns.

We then integrate the results of these discussions into our project decision-making process. Early consultation allows us to avert or reduce our impacts on communities, prevent project disruptions, avoid delays, reduce costs and prevent the escalation of issues. According to external studies1, nearly 75 percent of project delays are due to non-technical issues such as changes in regulations, the political environment or stakeholder issues.

  • Sisa Kini

    Community development support manager, Papua New Guinea
    "It is not black and white when it comes to helping create development opportunities. There is no easy solution to any issue, but the best answers always come from within the community itself. We can't operate our business without our communities - and we don't. Having strong local relationships through a commitment to maintaining dialogue is critical; it helps ensure that the impact we make is beneficial and sustained by all parties."

Our Best Practices in External Affairs (BPEA) and a project’s Environmental, Social and Health Impact Assessment (ESHIA) and/or Environmental, Social and Health Management Plan define location-specific community awareness programs and government relations protocols. The BPEA process helps us identify the specific needs, expectations and interests of host communities and aligns those needs with our community investment programs. The ESHIA process helps us identify the potential impacts a project could have and the ways to eliminate, reduce or remedy those impacts. Once a project starts, we provide local groups and individuals with a way to air grievances and concerns without fear of retribution. Read more about our grievance management process in the Up close: Grievance management mechanism in Indonesia and our case study on Responsible production in Papua New Guinea.

Download the Full CCR report